Privacy policy

Last updated: 27 July 2026

This Privacy Policy explains how Zyvira collects, uses, stores and shares personal information when you visit zyvirastyle.com, place an order, communicate with Zyvira Support, subscribe to marketing or otherwise use our services.

Zyvira is an online artificial and fashion jewellery business operated by Jagrutiben Gopalbhai Patel.

Information We Collect

Depending on how you interact with Zyvira, we may collect:

• Your name, billing address, shipping address and PIN code.
• Your email address and mobile or WhatsApp number.
• Order details, purchased products, transaction details, returns and refund information.
• Payment status, payment reference and information received from payment providers.
• Messages, enquiries, reviews, photographs, videos and other information shared with customer support.
• Marketing preferences and communication consent.
• Device, browser, IP address, cookie, session, website-usage and approximate location information.
• Information used for fraud prevention, account security and order verification.

Payment-card, UPI, wallet and banking information may be collected and processed directly by authorised payment providers. Zyvira generally receives transaction confirmation and reference information rather than complete payment credentials.

How We Collect Information

We may collect personal information:

• Directly from you during checkout, account creation, contact or return requests.
• Automatically when you browse or interact with our website.
• From Shopify and service providers assisting with payments, delivery, analytics, security, communication and advertising.

How We Use Personal Information

We may use your information to:

• Process, confirm, pack, dispatch and deliver orders.
• Provide order updates, tracking and customer support.
• Review returns, refunds, exchanges and delivery-condition claims.
• Verify COD or Partial COD orders.
• Process payments and refunds.
• Detect fraud, misuse, security threats or unlawful activity.
• Operate, maintain and improve the website and customer experience.
• Remember your preferences and shopping activity.
• Send marketing communications when permitted or consented to.
• Measure advertising, website performance and campaign effectiveness.
• Comply with tax, accounting, regulatory and legal obligations.
• Protect Zyvira, our customers and our legal rights.

Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags and similar technologies to:

• Keep the website and checkout functioning.
• Remember preferences and cart information.
• Understand website traffic and performance.
• Prevent fraud and improve security.
• Measure and personalise advertising where permitted.

You may manage available cookie choices through our cookie banner, browser settings or privacy controls. Disabling essential cookies may affect website or checkout functionality.

Marketing Communications

When you provide consent or where otherwise permitted, we may send product updates, offers, abandoned-cart reminders, order-related messages and other communications through email, SMS, WhatsApp or supported channels.

You can unsubscribe from promotional emails using the unsubscribe option included in the message. You may also contact Zyvira Support to update your communication preferences.

Transactional communications concerning an existing order, payment, return, refund or customer-support request may still be sent where necessary.

How We Share Information

We may share relevant information with service providers that help us operate our business, including:

• Shopify and ecommerce technology providers
• Payment gateways and financial service providers
• Courier, shipping, tracking and fulfilment partners
• Email, SMS, WhatsApp and customer-support providers
• Website hosting, security, analytics and fraud-prevention providers
• Advertising and marketing platforms
• Professional advisers, accountants, auditors or legal advisers
• Government, regulatory or law-enforcement authorities where legally required

These providers receive only the information reasonably required to perform their services, subject to their own terms and privacy practices.

We do not sell personal information in exchange for money. Certain advertising, analytics or data-processing activities may be treated as “sharing” or similar activity under some privacy laws.

Third-Party Services and Links

Our website may contain links to third-party websites, applications, payment providers or social platforms. Their privacy practices are governed by their own policies. Zyvira is not responsible for the privacy practices of third-party services that we do not control.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions and provide customer support.
• Maintain order, tax and accounting records.
• Resolve disputes and enforce agreements.
• Prevent fraud and maintain security.
• Meet applicable legal or regulatory requirements.

Retention periods may vary depending on the type of information and the applicable obligation.

Data Security

We use reasonable administrative, organisational and technical safeguards intended to protect personal information. However, no website, transmission method or storage system can be guaranteed to be completely secure.

Please protect your account credentials, OTPs and payment information. Zyvira Support will not ask you to share passwords, complete card details, PINs or OTPs through unsolicited messages.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information held about you.
• Request correction of inaccurate information.
• Request deletion of eligible personal information.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing.
• Opt out of eligible marketing or advertising activity.
• Raise a privacy complaint or grievance.

To submit a request, contact us using the details below. We may need to verify your identity before completing the request. Certain information may need to be retained for legal, fraud-prevention, accounting or transactional purposes.

Children's Privacy

Our services are not intended to knowingly collect personal information directly from children who cannot legally provide valid consent. A parent or legal guardian may contact us regarding information submitted by a child.

International Processing

Shopify and other service providers may process or store information in countries outside your location. Where applicable, such processing is handled according to the service provider's safeguards and applicable legal requirements.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices or legal obligations. The revised version will be published with an updated date.

Privacy and Grievance Contact

Zyvira
Proprietor: Jagrutiben Gopalbhai Patel
55, Kamal Duplex, Opp. Sagar Tenament,
Kathwada Road, Nava Naroda,
Ahmedabad, Gujarat 382330, India
Email: hello@zyvirastyle.com
Phone: +91 92135 57892