Refund policy

Last updated: 27 July 2026

This Return and Refund Policy applies to products purchased from Zyvira through our official website, zyvirastyle.com.

We want every Zyvira order to feel clear and trustworthy. Please read the following conditions before requesting a return, exchange, cancellation or refund.

Return Request Window

An eligible return request must be raised within 3 calendar days of delivery.

Please contact Zyvira Support as soon as possible after receiving your order. Requests submitted after the 3-day return window may not be eligible, except where required by applicable law.

Eligible Returns

A return may be approved when:

  • You received a damaged or defective product.
  • You received the wrong product.
  • An item or component is missing from the parcel.
  • The parcel appears tampered with at the time of delivery.
  • You wish to return an eligible product because of a change of mind.

For a change-of-mind return, the jewellery must remain unused, unworn, unaltered and in its original condition with all original packaging, tags, pouches, boxes and accessories.

Unboxing Video Requirement

A clear and continuous unboxing video is required for claims involving:

  • Damaged or defective products
  • Wrong products
  • Missing products or components
  • Tampered parcels
  • Delivery-condition or quality-related concerns

The video should begin before the parcel is opened and clearly show:

  • The unopened outer parcel
  • The shipping label
  • The complete opening process without cuts, pauses or hidden sections
  • All products and packaging received
  • The reported issue clearly

We may be unable to approve a delivery-condition claim if the required continuous unboxing video is unavailable or does not clearly show the issue.

Non-Returnable Conditions

A return may not be accepted when:

  • The product has been worn, used, altered, washed or intentionally damaged.
  • The product has been damaged because of misuse, improper storage, exposure to water, perfume, chemicals or avoidable handling.
  • Original packaging, tags, accessories or product components are missing.
  • The request is raised after the applicable return window.
  • The product does not pass Zyvira's return inspection.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

How to Request a Return

  1. Contact Zyvira Support within 3 calendar days of delivery.
  2. Share your order number and registered contact details.
  3. Explain the reason for the return.
  4. Share clear product photographs and the continuous unboxing video where required.
  5. Keep the jewellery, parcel, shipping label, invoice and complete packaging safely until the review is completed.

Do not send a product back without receiving return instructions or approval from Zyvira Support.

Return Shipping

For an approved return request, Zyvira will cover the applicable return shipping cost and provide pickup or return instructions.

The customer must pack the product securely using the original packaging where available. Zyvira is not responsible for damage caused by inadequate return packaging.

Exchange

An exchange may be offered for an approved request when replacement stock is available.

If the requested replacement is unavailable, Zyvira may offer another suitable resolution or process an eligible refund.

Refunds

After the returned product is received and inspected, Zyvira will inform you whether the refund has been approved.

Eligible refunds are generally processed within 5–7 business days after inspection and approval.

  • Prepaid-order refunds are generally processed to the original payment method.
  • For Partial COD orders, the prepaid portion may be refunded to the original payment method.
  • The COD-paid portion may be refunded through UPI or bank transfer after the required details are verified.

Your bank, card provider, UPI service or payment processor may require additional time to reflect the refund after it has been processed by Zyvira.

Order Cancellation

An order cancellation request may be submitted before dispatch. Please contact us immediately after placing the order.

Cancellation is not guaranteed after packing, courier processing or dispatch has begun. Once dispatched, the order will be handled according to the applicable return conditions.

Contact Zyvira Support

Email: hello@zyvirastyle.com
WhatsApp/Phone: +91 92135 57892
Support hours: Monday–Saturday, 10:00 AM–7:00 PM IST